✈️ Passenger Handling: Departure and Special Passenger Procedures

This study material is compiled from a Provided Text (copy-pasted content) and a Lecture Transcript (audio lecture content). All information has been consolidated and presented in English for comprehensive study.

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📚 Introduction to Passenger Handling

Passenger handling encompasses the techniques and methods used to ensure the safety, security, and smooth travel experience of passengers, staff, and aircraft at airports. It covers a wide range of operations from a passenger's arrival at the airport until their departure, and includes managing various special needs and potential discrepancies. This guide will detail the critical steps and responsibilities involved in these processes.

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1. 🛫 Departing Area Procedures

Before boarding, passengers undergo several essential checks to ensure aviation security and compliance with international regulations.

1.1. Security Checks

✅ Definition: Techniques and methods employed to protect passengers, staff, and aircraft from accidental or malicious harm, crime, and other threats. 💡 Importance: These are mandatory steps crucial for maintaining aviation security.

1.2. Customs

📚 Function: While typically associated with arrival, some countries require customs checks before a passenger departs. ⚠️ Procedure: In such cases, passengers must see a customs official before leaving the country, especially for regulations concerning specific goods or large sums of cash being taken out of the country.

1.3. Immigration (Passport Control)

📚 Function: Immigration officers exercise control over individuals entering or exiting a country. ✅ Process: They verify passenger passports to ensure validity for the intended journey, which is critical for identity verification and legal entry/exit in international travel.

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2. 📢 Airport Announcements

Announcements are vital for passenger communication and can be made by airport authority personnel or airline customer service staff.

2.1. Key Considerations for Effective Announcements

💡 Audience Awareness:

• Many listeners may not fully understand the language.
• Listeners might miss the first few words of the message.
• Unclear messages can increase passenger anxiety.
• Announcements can be airline-specific.

2.2. Guidelines for Clear Announcements

✅ Rules for Understanding:

• Speak slowly and deliberately.
• Do not include critical information in the first few words.
• Keep messages as short as possible, pausing between sentences.
• Repeat announcements in the country's national language.

2.3. Purpose of Gate Announcements

• Inform passengers about boarding routines and the start of boarding.
• Actively manage the boarding process.
• Notify passengers of irregularities (e.g., delays), including reasons and duration.
• Call a specific passenger to leave a message.
• Request passengers to check in additional cabin baggage.

2.4. Public Announcement Guidelines

• Professional: Maintain a formal and respectful tone.
• Clear: Easy to understand.
• Concise: To the point, avoiding unnecessary words.
• Factual: Based on accurate information.
• Calm: Maintain composure, especially during irregularities.

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3. 🚪 Gate Procedures / Boarding Procedures

Gate duties are generally consistent worldwide, requiring staff to operate professionally and efficiently to build confidence among airlines and passengers.

3.1. Duties of a Gate Agent

• Meet inbound aircraft and guide passengers for safe disembarkation.
• Prepare the gate area for aircraft boarding.
• Provide information to both departing and arriving passengers.
• Liaise with all departments to ensure on-time and safe departure.
• Ensure the flight is called for boarding and passengers arrive at the gate promptly.
• Be aware of potential turnaround issues (e.g., late crew, delays).
• Assemble all necessary paperwork (e.g., baggage tags, boarding report cards).
• Identify and cater to special needs passengers (e.g., Unaccompanied Minors (UM), Stretcher Passengers (STCR), Wheelchair Passengers (WCHR)).
• Check for items not permitted in the cabin (e.g., pushchairs, oversized/excess carry-on baggage).
• Make announcements for boarding, delays, gate changes, etc.
• Verify passenger documentation (boarding card, passport) and ensure they are on the correct flight.

3.2. Responsibilities of Passenger Service

• Ensure flight number and boarding time are clearly displayed on Airport Flight Information Display Systems (FIDS) and at the boarding gate.
• Coordinate with cabin crew on boarding commencement.
• Make clear announcements, including in local languages.
• Provide necessary assistance to passengers requiring special attention.
• Adhere to the correct boarding sequence.
• Ensure boarding starts and finishes on time for On-Time Performance (OTP).
• Implement all security and safety procedures.
• Prepare and deliver all necessary documents on board.
• Arrange apron passenger transport if needed.
• Ensure the aircraft door closes on time. 📚 FIDS: A computer system in airports displaying real-time flight information (arrivals, departures).

3.3. Boarding Requirements

• Gate Agent: Responsible for communication with other departments (ramp agent, operations, check-in agent, airline representative).
• Ramp Agent: Coordinates all activities around the aircraft, including passenger boarding. They are the only authorized personnel to announce when the aircraft is ready for boarding. Any conflicting information from airline representatives must be immediately relayed to the ramp agent.
• Gate Monitors: During boarding, display the flight's destination, airline logo, and departure time.
• Ramp Agent Clearance: Initiates the boarding process immediately.

3.4. Factors Determining Boarding Process

• Customer airline procedures.
• Booking figures.
• Aircraft location (passenger boarding bridge or open/free position).
• Location of aircraft doors used for boarding (front or rear).
• Standard Practice: Boarding usually starts 30 minutes before Scheduled Time of Departure (STD), as per the airline's Service Level Agreement (SLA).
• Action: If the flight is on time and no boarding information is received from the ramp agent, the gate agent must request it.

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4. 📝 Preparations Before Boarding

4.1. Pre-Boarding Tasks (Part 1)

• Check gate availability (and any changes).
• Verify dangerous goods and prohibited articles stands are displayed.
• Ensure boarding facilities (BP/BT printer, document printer, gate reader, computer, FIDS) are functional.
• Check gate materials (baggage tags, announcements, sizers, Manual Security Boarding Sheet, other airline materials).
• Identify priority passengers (families with small children, those needing assistance).
• Inform the lounge when boarding is about to begin to notify relevant passengers.

4.2. Pre-Boarding Tasks (Part 2)

• Verify size measure availability per airline requirements.
• Arrange for special attention or pre-boarding passengers.
• Confirm catering numbers match passenger count and special meals are delivered.
• Monitor cabin baggage quantity passengers intend to carry.
• Make announcements about the boarding process and other relevant information.
• Smoothly handle last-minute seating at the gate.
• Collect any cabin baggage that cannot be accommodated due to limited storage.

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5. 🚶‍♀️ General Boarding Procedure

The gate agent follows a structured process to board passengers.

5.1. Initial Steps

1. ✅ Documentation Check: Passengers must hold boarding passes and identification documents for inspection. Identity verification is required during boarding.

2. 📢 Announcements: Use the appropriate airline-provided boarding announcements via the gate microphone.

3. 🚪 Gate Access: Unlock and open doors leading to the apron or passenger boarding bridge to commence boarding.

   💡 Example Announcement: "Good afternoon. This is the pre-boarding announcement for Flight 802 to Munich. We are now inviting those passengers with small children and any passenger requiring special assistance to begin boarding at this time. Please have your boarding pass and identification ready. Regular boarding will be in approximately 10 minutes. Thank you for your attention."

5.2. Boarding Process (Continued)

• ⚠️ Bus Gate Boarding: If boarding from a bus gate, the gate agent orders the necessary buses to transport passengers to the remote aircraft. The departure gate door must be locked and closed when not in use.

4. ✅ Identity Verification: Check the passenger's ID against the ticket and visually match the passenger with their photograph.
5. ✅ Manual Boarding Check: For manual or non-automated boarding, ensure the flight number and date on the boarding card are correct.
6. 🚫 Security: Prevent passengers from entering unauthorized areas like the ramp.
7. 🔒 Flight Security: Secure the flight by matching checked-in passengers to boarded passengers.
8. 💻 System Confirmation: Confirm each passenger's boarding acceptance in the airline system before allowing them to board.

5.3. Final Boarding Steps

9. 🎒 Cabin Baggage Policy: Apply airline cabin baggage policies and account for any gate-tagged items (DAA - Delivery at Aircraft).
10. ✅ Boarding Termination: End the boarding process once all checked-in passengers for the flight have boarded.
11. 📞 Ramp/Load Control Notification: Inform the ramp agent and/or Load Control of any gate baggage to be loaded.
12. 📞 Boarding Completion: Inform the ramp agent that boarding is complete.
13. 📄 Document Forwarding: Forward the Passenger Information List (PIL), if applicable, to the crew, and to the ramp agent or bus driver if the aircraft is in a remote position.
14. 🔒 Gate Closure: Lock and close all doors after boarding is completed.
15. 🚫 Gate Area: Never leave the gate area unless the aircraft has been pulled from its position.

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6. 🚨 Passenger Boarding Discrepancies

Discrepancies must be resolved before the aircraft door closes.

6.1. Actions for a Missing Passenger

• Check the passenger's name in the relevant system.
• Make an individual nominative call for the passenger (on board, at the gate, and in the terminal).
• Verify if the passenger is not already on board.
• Check with immigration police or customs if the passenger has specific requirements with authorities.
• Determine if the passenger was through-checked (and if the arrival flight is on time).
• Check if the passenger is pooled with another person.

6.2. Handling Missing Passenger's Baggage

6.2.1. If no checked baggage:

• Inform the check-in supervisor to offload the passenger from the system.
• Inform the Load Control agent.
• Inform the ramp agent.

6.2.2. If checked baggage exists:

• Retrieve baggage tag numbers from the system.
• Inform the check-in supervisor to offload the passenger and baggage from the system.
• Always inform Load Control of any changes in final checked-in passenger figures.
• Clearly provide the ramp agent with all 6 digits of the baggage tag number.
• Immediately request the ramp agent to locate, offload, and send the baggage to the Lost and Found office.
• Forward new documentation (PIL) to the aircraft.
• If a passenger appears after boarding ends, assist them to Lost and Found/passport control/sales and provide detailed information for future actions.
• If a checked passenger does not appear for boarding or is offloaded after boarding, the gate agent must ensure their baggage is identified and offloaded before departure. In special cases (e.g., commander's request), physical identification of all baggage by passengers may be required.
• After boarding, the gate agent collects and returns all necessary stock to the locked storage area. The gate coordinator verifies no stationery is left unattended at unoperated gate counters.

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7. 🎒 Cabin Baggage Check Procedure

7.1. Gate Agent Responsibilities

• Check for unacceptable, oversized, overweight, or excess carry-on items using a cabin baggage gauge if available.
• Check carry-on baggage for size and weight limits and apply approved cabin baggage tags.
• If carry-on baggage exceeds free allowance, it must be checked in and charged if applicable, according to airline requirements.
• Inform passengers about the baggage gauge.
• ⚠️ Bus Gate Note: If boarding from a bus gate, a physical check must be performed by the bus driver after passenger disembarkation. Any found items are reported and delivered to baggage tracing.

7.2. Mandatory Gate Report Fields

The gate agent completes a gate report with the following:

• Date
• Flight No
• Flight Route
• STD (Scheduled Time of Departure)
• Gate Number
• A/C Registration (Aircraft Registration)
• A/C Position (Aircraft Position)
• Special Services
• Ramp and Gate Agent's Names
• Boarding (Requested/Started)
• Last Passenger O/B (On Board)
• ARR/DEP of Buses (Arrival/Departure of Buses)
• Number Of Checked Handbags From Gate

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8. 🏁 End of Boarding

8.1. Completion Criteria

• The ramp agent must be informed of the boarding sequence, regardless of the aircraft's position.
• Boarding is complete when:
  • The total number of checked-in passengers equals the number of passengers boarded and listed on the Loadsheet.
  • A cross-check by counting boarding cards (if applicable) is performed.
• ⚠️ Disembarkation Note: If a boarded passenger disembarks for any reason, Load Control must be informed by the gate agent to update figures and weights.
• The ground passenger count must match the on-board headcount.
• If ramp buses are not used, handling personnel must supervise and escort passengers to the aircraft to ensure safety.

8.2. Gate-Load Control Communication (Pre-Boarding)

💡 Visual Check: Before boarding, the gate agent visually checks for:

• Oversized, heavy, or overweight baggage/items.
• Non-normal items (e.g., instruments not allowed as cabin baggage).
• Delivery at aircraft (DAA) items (e.g., baby strollers).
• Items exceeding the free cabin baggage allowance per airline regulations.
• Items removed by security personnel that are conditionally acceptable for carriage in the aircraft hold.
• Items removed after check-in that require loading into the aircraft hold.
• Note: Cabin baggage gauges can be used for oversized/overweight items.
• Communication: Communication between the gate agent and Load Control can be via telephone, according to airline procedures.

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9. ✅ Double Check Procedures

A final verification process ensures all aspects of boarding are correctly handled.

• Documentation Check: Passengers must hold boarding passes and identification documents for inspection.
• Gate Announcement: Use appropriate airline-provided boarding announcements.
• Cabin Baggage: Apply the airline's cabin baggage policy.
• Ramp Agent: Inform the ramp agent of any gate bags to be loaded and always notify them when boarding is completed.
• Final Closure: Secure the flight by matching checked-in passengers to boarded passengers. Terminate boarding when all passengers are on board.
• Passenger Information List (PIL): Forward the PIL to the crew, ramp agent, or bus driver if the aircraft is in a remote position.
• Gate Doors: Unlock and open doors leading to the apron or boarding bridge. Close all doors after boarding is completed. Unlock doors after the aircraft has been pulled away from the position.

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10. 🤝 Passenger-Baggage Reconciliation

📚 Definition: According to air transport authorities, if an international passenger with checked baggage fails to arrive at the departure gate before flight closure, their baggage must be retrieved from the aircraft hold before departure. ✅ Purpose: This process directly enhances the security of the aircraft and its passengers. 📜 ICAO Annex 17, 4.5.3: "Each Contracting State shall ensure that commercial air transport operators do not transport the baggage of persons who are not on board the aircraft unless the baggage is identified as unaccompanied and subject to appropriate screening."

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11. 📻 Communication Protocols

11.1. Walkie-Talkie Communication

💡 Principles:

• Clarity: Speak clearly, slightly slower than normal, in a normal tone (do not shout).
• Simplicity: Keep messages simple for the intended listeners.
• Brevity: Be precise and to the point.
• Security: Do not transmit confidential information unless proper security technology is in place. Frequencies are shared, not exclusive.

11.2. Load Control

📚 Responsibility: Airlines are responsible for safe aircraft loading and preparing standardized documentation: Loading Instruction, Load Sheet, and NOTOC (Notification to Captain). ✅ Key Objectives:

• Ensure the aircraft's center of gravity remains within certified limits, as it affects stability and maneuverability.
• Prevent aircraft overloading, which negatively impacts performance and can cause serious problems.

11.2.1. Loading Instruction Report (LIR)

• Instructions for transit load, off-load, reload, and unload.
• Space to record deviations from original instructions.
• Summary of special loads.
• Representation of all loading positions for a specific hold version.

11.2.2. Load Sheet

• Document containing weight data for a flight: aircraft, crew, fuel, passengers, baggage, cargo, mail, etc.
• Details the distribution of the load within the aircraft.

11.2.3. NOTOC (Notification to Captain)

• A printed or duly filled-in document provided to the pilot-in-command before departure.
• Details special loads on board, including dangerous goods.

11.3. Communication Protocol: Check-in and Load Control

• Criticality: Transfer of baggage information and data to Load Control is critical for accuracy.
• Flight Supervisor: Responsible for communicating individual or cumulative weights to Load Control.
• Communication Methods: Via DCS interface, email, telephone, teletype message, Tetra, or fax (customer airline dependent).
• Gate Agent: Always informs the flight supervisor of local and transfer loads.
• Load Control Information: Must be informed about the nature, quantity, actual weight, and for mobility units, dimensions and weight.

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12. ⏱️ Last Minute Change (LMC)

📚 Definition: All changes in traffic load after flight closure and Loadsheet issuance. ✅ Airline Procedures: Must be followed at all times. 💡 General Rules:

• Late passengers may be accepted (with or without baggage) with airline representative/supervisor agreement.
• Aircraft departure must not be delayed.
• Load Control agent must be immediately informed about the LMC (number of passengers, with/without baggage).
• Load Control agent must then inform the ramp agent.

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13. ♿ Special Categories of Passengers

Airlines provide specific services and procedures for passengers requiring special attention.

13.1. Unaccompanied Minors (UMNR)

📚 Definition: Children aged 5-12 traveling without an adult. ✅ Responsibility: Passenger service agents act as legal guardians when a child is entrusted to their care.

• Young Passenger (YP): Children aged 12-17 may be handled as YP if requested.
• Age Limits: UM and YP age limits vary by airline.
• UM Wallet: A small bag carried by the UM containing:
  • Copy of Handling Advice form (flight info visible).
  • UM ticket (if applicable).
  • Other travel documents (ID card, passport, vaccination certificate).
• Parent/Guardian Responsibilities:
  • Making UM reservation.
  • Checking UM travel documents.
  • Providing contact details for escorting/picking up persons.
  • Ensuring UM is escorted to departure airport and picked up at destination by specified person(s).
  • Arranging and covering costs for night stops if necessary.
• Agent Responsibilities:
  • Ensure UM passes security safely with possessions.
  • Documents are available for inspection.
  • UM is pre-boarded.
  • UM is handed over to cabin crew.
  • Check-in agent/flight supervisor asks about allergies and ensures parent/guardian remains at airport until flight departs.
• Seating Restrictions: UMs cannot be assigned seats in emergency exit rows or the first row of/behind an exit row.
• Flight Limits: Airlines may restrict the number of UMs per flight.
• Arrival Handover: UM must be met by a parent/legal guardian at arrival. The passenger service agent must verify the ID of the pick-up person against the UM handling form.
• Supervision: The airline and handling agents supervise the UM from check-in until handover at arrival.

13.2. Passengers with Reduced Mobility (PRM) / Medical Cases (MEDA)

📚 Definition (PRM): Any person with a permanent or temporary physical, mental, or sensory disability, having limited capacity for normal activities, requiring special attention and/or adaptation of services.

• Booking: PRMs advise reservation staff of assistance needs, and appropriate Special Service Codes (SSR) are entered into the PNR (Passenger Name Record). This ensures the airport is aware via the Passenger Name List (PNL).
• Airline Services: Each airline provides information on services for passengers with disabilities and reduced mobility. Legislation protects their rights to assistance.

13.2.1. PRM Categories (Identified by Codes)

• ♿ WCHR (Wheelchair – R for Ramp): Can ascend/descend steps and move independently to/from aircraft (across ramp, finger dock, or to mobile lounge).
• ♿ WCHS (Wheelchair – S for Steps): Cannot ascend/descend steps but can move independently to/from cabin seat. Requires wheelchair for distance to/from aircraft/mobile lounge and must be carried up/down steps.
• ♿ WCHC (Wheelchair – C for Cabin Seat): Completely immobile. Requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
• 🦮 BLND: Blind passenger, may be accompanied by a service animal.
• 🦻 DEAF: Deaf passenger, may be accompanied by a service animal. Many blind/deaf passengers are accompanied by guide dogs.
• 🧠 DPNA: Disabled passengers with intellectual or developmental disabilities needing assistance.
• 🦮🦻 BLND/DEAF: Can move only with the help of an accompanying person.

13.2.2. Medical Case (MEDA)

• Medical Information Form (MEDIF): Passengers needing medical clearance submit a MEDIF completed by their doctor. This is sent to the airline's Medical Desk for clearance by the airline's doctor.
• MEDA: For PRMs due to clinical reasons, with ongoing medical pathology, requiring medical authorization for travel.
• 🦵 LEGR (Leg in Cast): Passenger with a right leg in a full cast or fused right knee.
• 🦵 LEGL (Leg in Cast): Passenger with a left leg in a full cast or fused left knee.
• 🌬️ OXYG (Oxygen): Passengers needing oxygen during the flight (seated or on a stretcher).
• 🛌 STCR (Stretcher Passenger): Passengers traveling on stretchers, pre-booked with extra seats and approved fittings. Availability varies by airline.

13.2.3. Medical Assistive Devices

📚 Definition: Any equipment assisting a customer requiring special assistance.

• Examples: Crutches, canes, walkers, braces/prosthetics, wheelchairs, hearing aids, Portable Oxygen Concentrators (POCs), Positive/Continuous Positive Airway Pressure (PAP/CPAP) machines.
• Portable Medical Electronic Devices (PMED): POCs, CPAP, PAP, respirators, and ventilator devices may be carried for use on board.
• Free Carriage: PRMs may carry one wheelchair and/or other essential assistive devices free of charge.
• Storage: Special equipment not carried in the cabin is loaded in baggage holds for timely return.
• Identification: Such items must be properly identified, tagged, travel with the passenger, and be loaded for immediate availability at transfer and destination points.

13.2.4. Allergen-Sensitive Passengers

• Common Concerns: Peanuts and animal allergens are major concerns.
• Challenges: The unique environment of an aircraft cabin can pose challenges for severely allergic individuals who typically monitor their environment closely.

13.2.5. Contributing Causes to Medical Emergencies On Board

• Passengers boarding with underlying medical conditions.
• Difficulty screening long-haul flights; airlines can refuse embarkation for obvious symptoms.
• Passengers may be unaware of their own conditions.
• Increased leisure and long-haul travel by elderly passengers increases likelihood.
• Language barriers can hinder cabin crew's assessment of medical seriousness.
• Captains may divert flights to avoid serious outcomes.

13.3. Expectant Mothers

• General Acceptance: Accepted on the same terms as other passengers, with special attention and assistance as needed.
• Rules: Generally, up to the end of the 34th week of pregnancy (or four weeks prior to delivery), travel is permitted without a doctor's certificate.
• Airline Variation: Rules vary by airline. Exceptions for travel after the 34th week require approval from the Airline Medical Services Department.
• Turkish Airlines Example:
  • Up to 28 weeks: No medical report needed.
  • Between 28-35 weeks: "Fit to Fly" medical report from a doctor is required, issued within 7 days of travel.
  • 36 weeks and beyond: Not permitted to fly.
  • Multiple pregnancies: Different rules apply (e.g., up to 32 weeks with medical report).

13.4. Emergency Exit Rows

• Allocation: Only to able-bodied adults capable of operating or assisting with evacuation.
• Suitability: Check-in agents must physically ascertain passenger suitability.
• Prohibited Passengers:
  • Children and infants (accompanied or not).
  • Passengers with reduced mobility.
  • Expectant mothers.
  • Elderly and frail passengers.
  • Deportees or prisoners in custody.
  • Passengers with pets in the cabin.
  • Overweight passengers.

13.5. Important Passengers

• VVIPs: Very Very Important Persons.
• VIPs: Very Important Persons.
• CIPs: Commercially Important Persons.

13.6. Non-Revenue Passengers

• Definition: Employees of airlines or travel agencies traveling on free or reduced-fare tickets. Practice varies by airline.
• Check-in Priority: On full flights, they are placed on a standby list, classified by discount level and employee seniority.
• Dead Head Crew (DHC) / Crew Must Go (CMG): Crew members who must be boarded for service reasons. They cannot be removed from the flight as they have duties at the destination. Seats are usually reserved.
• Off-duty Crew: Crew members traveling without a reservation, placed last on the standby list for full flights. May use a jump seat if permitted by the Captain.

13.7. Inadmissible Passengers (INAD) and Deportees

13.7.1. Deportee

📚 Definition: A person legally admitted or illegally entered a country, later formally ordered by authorities to be removed.

• Expulsion: Order to leave the country by a specified date, at own initiative and cost.
• Deportation: Forced removal by authorities.
• DEPA: Deportee accompanied.
• DEPU: Deportee unaccompanied.
• Responsibility: Lies with the State(s) concerned. Accepted for carriage only upon request of an Authority and airline approval.
• Handling: Ground Handling/Check-in agents or supervisors follow specific procedures, including verifying documents, informing relevant parties, and ensuring security.

13.7.2. INAD (Inadmissible)

• A passenger who is refused entry into a country by its authorities.

13.8. Unruly/Disruptive Passengers

• Specific procedures are in place for handling unruly passengers during check-in or boarding, and for cases where carriage is denied or accepted.

13.9. Turkish Airlines Examples for Special Services

• Wheelchair Service: Complimentary for approved requests (48-hour notice). Other requests evaluated based on station facilities.
• Priorities: Priority offered for special needs passengers upon request for check-in, passport control, and boarding. Preferred seating based on availability.
• Guide Dogs: Accepted in cabin free of charge. Reservations 48 hours prior. Must sit at owner's feet, uncaged. Require valid health, ID, vaccination, and destination country documents.
• Sunflower Lanyard Service: For passengers with hidden disabilities (autism, dementia, anxiety, speech/reading/vision difficulties). Wearing the lanyard indicates a need for more help, support, or time. Available free at Istanbul Airport without proof of condition.
• Medical Equipment: Some available on board. Passengers can use their own, but specific rules apply.
  • Oxygen Cylinder: Own tanks not allowed for security. Airline provides with medical certificate (48-hour notice).
  • Respirators/POC/CPAP: Must be FAA approved. Can be used except during take-off/landing. Inform reservation unit 48 hours prior. Doctor's certificate needed for in-cabin use. Bring sufficient batteries (1.5x flight duration). No cabin power outlet requirement.
  • Medications: Diabetes medications allowed without report. Other medical co…